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This course is for everyone with responsibility for directing, managing, supporting or influencing team members or other work colleagues.

Customer service matters because everybody in every organisation:

  • Either helps customers directly
  • Or helps colleagues (internal customers) who serve the paying customer

This course is for people who work in:

  • Commercial companies supplying goods or services
  • Public sector utilities
  • Central and local government departments
  • Voluntary organisations

because they all have customers.


Course Curriculum

Why Customer Service Matters?
Why Customer Service Matters? Details 01:00:00
What’s Different About Good Customer Service
What’s Different About Good Customer Service Details 01:00:00
Effective Customer Communications
Effective Customer Communications Details 01:30:00
Turning Complaints Into Opportunities
Turning Complaints Into Opportunities Details 01:15:00
Empowering Great Customer Service
Empowering Great Customer Service Details 01:05:00
Measuring Customer Service
Measuring Customer Service Details 01:00:00
Personal Action Planning
Personal Action Planning Details 01:00:00

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